Return Policy

PLEASE CONTACT US PRIOR TO RETURNING ANY GOODS TO OBTAIN A RETURNS FORM / AUTHORIZATION

Non Faulty and Faulty Goods

If you decide to return you’re unwanted / non faulty goods to us we do not offer a prepaid return service or refunds for postage costs incurred due to unwanted or faulty products, you the customer will be responsible for the return of the item(s) and the associated costs. Refunds can only be provided by the same method used for purchase.

If for any reason you need to return an item within 7 working days of receiving delivery, register your return via returns@advancedautosupplies.com and we will provide you with a returns form and advise of the returns procedure.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.

If your Product does develop a fault please don’t worry we are here to help.

Any faulty products will be repaired or replaced. No refunds can be given to faulty products after 7 days from date of delivery. Any items found NOT to be faulty on testing will be subject to a re-delivery charge. Advanced Auto Supplies will cover the cost of posting the repaired / replaced item back to the customer and only to the original posting address.

Advanced Auto Supplies shall not be liable for the goods if you continue to use the goods after giving such notice to the Company. Attempts to alter or repair the goods without the written consent of the Company will result in warranties being void.

To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team via email returns@advancedautosupplies.com who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.

 
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